Frequently Asked Questions

What currency are your prices listed in?

All prices on our website are listed in USD.

When will my order ship?

We work hard to get your sauces out quickly. Most orders ship within 3–5 business days.

Once your order ships, you will receive a tracking number via email. Tracking information is typically updated within 48 hours of shipment.

If you have not received tracking details after that time, please contact us at business@smokeeaterssauces.com.

How should I store my sauces?

For best flavor and freshness:

• Refrigerate all sauces after opening

• Shake well before each use

Some natural ingredient separation may occur. That’s completely normal. Just give it a good shake and enjoy.

What are your sauces good on?

Short answer: absolutely everything.

Wings, tenders, burgers, tacos, fries, pizza, eggs, grilled chicken, steak, seafood, rice bowls, sandwiches, dips, marinades — and whatever else you’re cooking.

If it needs flavor, it needs Smoke Eaters.

My bottle arrived damaged. What should I do?

If your order arrives damaged, please email business@smokeeaterssauces.com with:

• Your order number

• A clear photo of the damaged item and packaging

Once we receive the photo, we will quickly send a replacement.

Can I return my order?

Because our sauces are food products, we cannot accept returns on opened items.

If your product is defective or damaged, please contact us within 30 days of delivery and we will make it right.

Our goal is simple: you’re happy with your experience.

Can I cancel my order?

Orders may be canceled without penalty before they ship.

If your order has already shipped, please contact us and we’ll guide you through next steps.

I entered the wrong shipping address. What should I do?

If you notice an incorrect address, email us immediately at business@smokeeaterssauces.com with your order number and the correct address.

We can update addresses within a limited window before shipment. Once an order has shipped, we are unable to reroute it.

Are your sauces gluten-free?

Our sauces are produced in a facility that also processes wheat, so they are not currently certified gluten-free.

Some flavors contain soy sauce, which may contain wheat depending on the formulation. Please review each bottle’s ingredient label carefully if you have a gluten sensitivity or allergy.

If you have specific dietary questions, contact us at business@smokeeaterssauces.com.

Do your sauces contain preservatives?

Some of our retail sauces contain approved preservatives to ensure safety and shelf stability. All ingredients are clearly listed on each label.

If you have specific ingredient questions, please reach out.

Are you releasing more flavors?

Yes.

We are constantly developing new flavors and experimenting in the kitchen. Smoke Eaters was built on bold heat and creativity, and we’re just getting started.

If there’s a flavor you’d love to see — or a completely new concept you think we should try — email us. We genuinely value customer input, and our culinary team is always testing new ideas.

Do you offer wholesale or bulk orders?

Yes.

If you’re interested in carrying Smoke Eaters Sauces in your store, restaurant, or at an event, please contact business@smokeeaterssauces.com for wholesale information.

I have a question that isn’t listed here.

We’re here to help.

Email business@smokeeaterssauces.com with your order number (if applicable) and your question, and our team will get back to you as soon as possible.

Allergen Disclaimer

Smoke Eaters Sauces are produced in a facility that also processes common allergens including wheat, soy, dairy, and other potential allergens.

While individual sauces may not contain certain allergens as ingredients, cross-contact may occur during production.

Some flavors contain soy sauce and may contain soy and/or wheat. Please review each product’s ingredient label carefully before consuming.

If you have a severe allergy, we recommend contacting us directly at business@smokeeaterssauces.com prior to ordering.